Shipment Information

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Introduction

Welcome to Orinaku BV! This document outlines the terms and conditions related to the shipment of goods within the European Union (EU) and internationally. By placing an order with Orinaku BV, you agree to the following shipping terms and conditions.

1. General Shipping Terms

1.1 Processing Time

Orders are typically processed and dispatched within 1-3 business days from the date of order confirmation. Orders that are still pending delivery from either the manufacturer or supplier and take longer are indicated on the product detail page. Processing times may vary during peak periods, holidays, or due to stock availability.

1.2 Order Confirmation

Customers will receive an order confirmation email once their order has been placed, followed by a shipping confirmation email with tracking information once the order has been dispatched.

1.3 Address Accuracy

It is the customer's responsibility to provide accurate and complete shipping information. Orinaku BV is not responsible for delays or losses resulting from incorrect or incomplete addresses.

1.4 Lost or Damaged Goods

If your order is lost or damaged during transit, please contact our customer service team within 14 days of the estimated delivery date. We will work with the Sendcloud to resolve the issue and, if necessary, send a replacement or issue a refund (If customer opt an insurance on the shipment described in point 1.7).

1.5 Ticket for delayed or lost shipments

Orinaku BV utilizes the services of the Sendcloud platform. If a shipment is lost or delayed, Orinaku BV is obligated to create a ticket with Sendcloud, who will then investigate the issue with the selected transport company. Sendcloud reserves the right to investigate the lost or delayed shipment for an estimated period of 14 business days. Orinaku BV is obligated not to directly contact the selected transport company according to the terms set by Sendcloud for Orinaku BV.

1.6 Restricted Items

Certain items may be restricted or prohibited from international shipping due to local regulations. If your order contains such items, Orinaku BV will notify you and provide alternative options or issue a refund.

1.7 Automated shipment insurance

Shipment insurance costing €3.50 is automatically checked on in step 2, 'Shipment,' of the checkout section. The product is then fully insured for loss or damage during transport. If the customer unchecks this option, they automatically agree to take full responsibility for the shipment, absolving Orinaku of any responsibility for missing or damaged shipments during delivery. The customer can then only be reimbursed based on the total net weight set by the international logistical industry, at a rate of €1.24 per kilo.

1.8 Vat on shipment costs

Shipping costs paid by the customer include VAT (if applicable) but are not separately displayed on the invoice. They are included in the total VAT paid on the invoice.

1.9 Selected transport company changes

Customers from Orinaku BV have the option to choose their own preferred transport company; however, Orinaku always reserves the right to change this to a different transport company due to complications such as limited availability to the destination of the shipment or a high risk of loss by the selected transport company. No additional charges will be imposed on the customer due to these changes.

2. Shipping within the European Union

2.1 Delivery Times

Estimated delivery times within the EU are typically between 3-10 business days, depending on the destination country (excluding incoming delivery from supplier). Please note that these times are estimates and may vary due to external factors.

2.2 Shipping Costs

Shipping costs within the EU will be calculated based on the weight, dimensions, and destination of the package. These costs will be clearly displayed during the checkout process.

2.3 Customs and Duties

Goods shipped within the EU are generally not subject to customs duties or taxes. However, if applicable, these charges will be included in the total price at checkout.

2.4 Track & Trace

All shipments within the EU include tracking. Customers will receive a tracking number via email once their order has been dispatched.

2.5 Delivery Attempts

If a delivery attempt is unsuccessful, the carrier will leave a notice with instructions for re-delivery or collection from a local depot.

3. International Shipping

3.1 Delivery Times

Estimated delivery times for international shipments vary depending on the destination country and can range from 7-30 business days (excluding incoming delivery from supplier). External factors such as customs clearance and local postal services can affect these estimates.

3.2 Shipping Costs

International shipping costs are based on the weight, dimensions, and destination of the package. These costs will be calculated and displayed during the checkout process.

3.3 Customs and Duties

International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total. Orinaku BV is not responsible for any additional charges that may apply.

3.4 Track & Trace

Tracking is available for most international shipments. Customers will receive a tracking number via email once their order has been dispatched.

3.5 Delivery Attempts

If a delivery attempt is unsuccessful, the carrier will leave a notice with instructions for re-delivery or collection from a local depot.

3.6 Return costs outside of the European Union

The return costs for international shipments outside of the European Union are borne by the customer. This is because Orinaku BV is unable to control the selected transport company from the country of shipment.

3.7 Incoterms

All orders shipped internationally outside of the European Union are sent with IncoTerms DAP (Delivery at Place), indicating that any import fees or taxes are the responsibility of the customer.

4. Contact Information

For any questions or concerns regarding our shipping policy, please contact our customer service team at info@orinaku.com

5. Amendments

Orinaku BV reserves the right to modify these shipping terms at any time. Any changes will be posted on our webshop and will take effect immediately.