Right Of Withdrawal

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1. Right of Withdrawal

As a consumer of a company placed within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days after the day you or a third party, other than the carrier, indicated by you, acquires physical possession of the goods. Right of withdrawal can only be invoked after taking possession of the goods, not before during transportation time.

2. Exercising Your Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this order by an unequivocal statement (e.g., a letter sent by email to info@orinaku.com). You will provide the following information in the mail to us:

  • The order number
  • Your full name and invoice address
  • Your Email

Returned goods send to us that do not have a unequivocal statement or any form of identity of its sender, will not fall under the right of withdrawal and will be hold until you as customer contact us to inform us what to do with it otherwise.

3. Effects of Withdrawal

If you withdraw from this order, we shall reimburse to you all payments received from you, including the costs of delivery to you, but not back to Orinaku. (with the exception of any import fees made to transport the goods outside of the European Union), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this order. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you and Orinaku have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

4. Returning the Goods

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this order to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will send the products back complete with all parts in its original manufacturer box (even if opened).
If possible, you will send it back in the original Orinaku shipment box provided with it if it has any however this is not obligational. You will however send the product back save and secure with shipment materials to protect it from any shipment damage under way to us. If the product was send with inadequate shipping materials then Orinaku reserves the right to refuse the request for right of withdrawal.

5. Liability for Diminished Value

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

6. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of:

  • Goods made to the consumer’s specifications or clearly personalized.
  • Goods which are liable to deteriorate or expire rapidly (plants for example).
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Any products hardware with an original manufacturer seal, which were unsealed after delivery.
  • Products that do not originate from Orinaku as the seller after checking the products serial number in our system.
  • Orders that undergo a pending review investigation due to fraud suspicions.

.7 Return payments

The return payment after evoking the right of withdrawal will occur maximum 14 days after the products are delivered physically back to Orinaku in good order as described above in this right of withdrawal. Should this not be the case then we will contact you to display the details of our findings, and will discuss the return of the product(s) back to you should you as a customer request this.

8. Legal Reference

This right of withdrawal is in accordance with the Consumer Rights Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.

For any further information regarding your right of withdrawal, please contact our customer service team at our email info@orinaku.com or on our chat functionality. We are here to Help!