Restock Fee On Returns

We understand if you're thinking, 'Why do I have to pay a restocking fee for my returns?' Well, let us explain and bear with us here. Firstly, we acknowledge that applying a restocking fee on returns isn't a popular measure with our customers. In fact, many ecommerce businesses are afraid to take this step as it might damage customer relations. However, Orinaku has a very good reason for doing this.

.1 The reasons

The main reason we apply a restocking fee is because we want you, as a customer, to make thoughtful purchases. Ones you've considered, reviewed, and truly desire—not just trying out products to see if they suit you. We call this 'Thoughtful Purchases.' We've learned from the fast fashion industry that buying a bunch of products and then returning half of them has a dramatic impact on various entities, and you might not even want those products.

Firstly, it significantly harms our environment. Your ordered products have to traverse the globe using various modes of transportation. If you, as a customer, order something just to try it out, it means two international transports with a carbon footprint (one to you and one back to us) for absolutely nothing.

Economically, it is also very damaging not only to us as a vendor but also to the manufacturers, and eventually to you. Why, you ask yourself? Well, every product that is shipped back presents a few options: we either incur an income loss because of it or send it back to the manufacturer, who eventually ends up destroying it. Now, for every product the manufacturer receives back and suffers an income loss from producing but not selling, the cost of producing new products increases. While this may not occur with significant frequency on a monthly basis, over time, these instances accumulate, resulting in an increase in the price of new products. And eventually, as the end consumer, you bear the brunt of this price increase. So, that is one (though not the only one) of the reasons why product prices tend to become more expensive over time.

The last reason is more of a psychological one for you as our customer, and it's about overconsumption. When an individual overindulges in everything they desire, they tend to not only experience less joy with what they have but also with what they will acquire in the future. In other words, the appreciation for the fruits of your hard work diminishes almost to nothing. This, in turn, raises the question of why buy anything at all. We want you to maintain mental health and feel excited and happy about your purchases, even if it means we earn less by not adopting a more consumer-oriented economic strategy.

With these explanations, we hope you have a better understanding of our motivations for implementing a restocking fee and will help us by making thoughtful purchases when placing an order.

.2 Terms of the Restock Fee

The restocking fee remains unaffected by any currency conversion rates, whether positive or negative, for Orinaku. For the restocking fee, Orinaku looks at the original paid order by the customer and applies the restocking fee based on that amount. The terms for the restocking fee are as follows:

• The restocking fee is 7.5% of the total amount paid, with a maximum of €125 per order.
• The restocking fee applies to the total amount paid, including VAT (if applicable) and shipment costs, excluding import fees.
• The restocking fee does not apply to products that are damaged under warranty or are dead on arrival.
• The restocking fee does not apply to products that are being replaced or wrongly sent by Orinaku to the customer.
• The restock fee does not apply to orders within the 14-day withdrawal period.
• The restocking fee does not apply to orders that are canceled by Orinaku for whatever reason.

By placing an order on the Orinaku webshop, you automatically agree to our terms for restocking fees. These terms are also outlined in the general terms of service and on the backside of our thank-you note accompanying your order.

.3 Legal

Orinaku BV, herein referred to as "Orinaku," hereby affirms its commitment to full compliance with European Union consumer protection laws as stipulated by the Dutch government. Orinaku acknowledges and adheres to all regulations regarding the imposition of restocking fees on returned goods, as outlined by relevant legislation.

In accordance with European Union regulations and Dutch consumer protection laws, Orinaku ensures that any restocking fees applied to product returns are done so in strict adherence to the established legal framework. The imposition of restocking fees is subject to the conditions and limitations prescribed by law, and Orinaku BV acknowledges its responsibility to operate within these parameters.

Orinaku BV hereby declares that any restocking fees imposed on returned goods are applied in a manner consistent with the principles of fairness, transparency, and consumer protection as mandated by European Union directives and Dutch government regulations. The terms governing the imposition of restocking fees are clearly outlined in Orinaku BV's terms of service and other relevant documentation provided to customers

By issuing this statement, Orinaku BV affirms its commitment to upholding the highest standards of legal compliance and ethical business practices in all its operations related to restocking fees. Orinaku BV further pledges to cooperate fully with relevant authorities and regulatory bodies to ensure ongoing compliance with applicable laws and regulations governing restocking fees in the European Union and the Netherlands.

This statement serves as a formal declaration of Orinaku BV's commitment to legal compliance regarding restocking fees and its intention to operate within the bounds of European Union and Dutch government laws and regulations.

.4 Disclaimer

We also want to ensure there is no misunderstanding regarding the use of the term 'Restock fee.' While the term typically implies costs incurred by a vendor to put returned products back into stock for resale, Orinaku operates differently. We do not restock any returned goods for resale as either new or refurbished products. Instead, Orinaku returns these products to either the supplier, the manufacturer, or in rare cases, they are confiscated by Orinaku's insurance.

In essence, the products returned to us do not re-enter the sales cycle. However, we use the term 'restock fee' to indicate the most commonly used term within the e-commerce industry for the costs Orinaku charges for returned products in the terms described above. In other words, it's a term used due to the lack of a more suitable alternative.

.5 Contact Us

If you have any questions or concerns regarding our restock fee terms, please contact our customer support team at info@orinaku.com or use our chat functionality. We are here to help!