Privacy Disclaimer

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www.orinaku.com

.1 About Orinaku’s privacy policy

Orinaku BV cares deeply about your privacy. Therefore, we only process data that we need to (improve) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the webshop and the services accessible through it from Orinaku BV. The effective date of these terms is 26/05/2024, and the validity of all previous versions expires with the publication of a new version. This privacy policy describes what data we collect about you, what these data are used for, and with whom and under what conditions these data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you have provided to us.

If you have any further questions about our privacy policy, you can contact our privacy matters contact person. You will find the contact details at the end of our privacy policy.

.2 Webshop software and development information

Our webshop is developed based on Magento2 (Adobe) and the Hyvä theme. Personal data that you provide to us for our services are not shared with these parties. Magento2 (Adobe) or Hyvä theme do not have access to your data to provide us with (technical) support, and therefor they will never be able to use your data. However, the web developer does have access to this data solely to provide us with technical support. Our web developer is obligated, based on the agreement we have with them, to take appropriate security measures. Our web developer does not use their own cookies to collect technical information regarding your use of the webshop, so no personal data is collected and/or stored by them.

.3 Payment processors

For handling payments in our webshop, we use the Mollie payment platform. Mollie processes your name, address, and residence details, as well as your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve their services and, in this context, to share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not retain your data longer than permitted under the applicable European legal timeframes.

.4 Reviews

We collect reviews through the Trustpilot platform. If you leave a review via Trustpilot, you are required to provide a name and email address. Trustpilot shares this information with us so that we can possibly link the review to your order. In some cases, Trustpilot may contact you to provide clarification on your review. If we invite you to leave a review, we share your name and email address with Trustpilot. They use this information solely for the purpose of inviting you to leave a review. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties for the delivery of their services, for which we have given Trustpilot permission. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the services for which Trustpilot engages third parties.

Reviews that you post on products in our webshop are managed by our webshop itself and not by a third party. These reviews are public and are posted solely at your own responsibility. No personal information is requested from you by our webshop software. However, logging into your webshop account is required for the technical security of Orinaku's webshop. Consequently, our webshop software stores limited information about your reviews in our system, and by posting a review, you automatically give permission to potentially share this information only with the product's manufacturer.

.5 Transport and Logistics

If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of Sendcloud to carry out the deliveries. For this purpose, it is necessary for us to share your name, address, city and country details with Sendcloud. Sendcloud uses this information solely for the execution of the shipping agreement. On the Orinaku webshop, you can choose the transport service for your package. The available options are: PostNL, DHL, GLS, UPS, FedEx, or DPD.

In the event that the chosen transport service engages subcontractors or transfers your package to another international carrier outside our transport ecosystem, the chosen transport service will also make your information available to these parties. Orinaku is indemnified against errors or data breaches by the transport service you selected on our webshop. The responsibility for this lies entirely with the chosen transport service and with you as the customer.

.6 Administration and Accounting

For maintaining our administration and accounting, we use the services of an accountant. We share your name, address, city and country details, and information regarding your order with this accountant. This data is used for the administration of sales invoices. Your personal data is transmitted and stored securely. Orinaku's accountant is obligated to confidentiality and will handle your data confidentially. Orinaku's accountant does not use your personal data for purposes other than those described above.

.7 General Purpose of Processing

We use your data solely for the purpose of our webshop services. This means that the purpose of the processing is always directly related to the purchase or order you provide. We use your data for limited marketing purposes. If you share your data with us and we use this data to contact you at a later time for marketing purposes other than with your consent, we will explicitly ask for your permission, or you have provided it through our webshop. Your data is not shared with third parties, except to meet accounting, payment, or shipping, and other administrative obligations. These third parties are all bound by confidentiality under the agreement between them and us or by a legal obligation.

.8 Automatically collected data

Data collected automatically by Orinaku’s webshop is processed with the aim of further improving our software and services. These data (such as your IP address, web browser, and operating system) are not personal data. And do not need a consent from the user.

.9 Cooperation with fiscal and/or criminal investigations

In certain cases, Orinaku BV may be obliged under a legal obligation to share your data in connection with fiscal or criminal investigations by governmental authorities within the European Union, or internationally. In such a case, we are compelled to share your data, however, we will continue to resist this within the limits allowed by the law.

.10 Retention Periods

We retain your data as long as you are a customer of ours and have a profile on our webshop. This means that we keep your customer profile until you delete it yourself or indicate that you no longer wish to use our webshop. If you indicate this to us, we will also consider it as a request to be forgotten. This also means that we will not keep your data for longer than two years from the last contact moment or transaction, in relation to warranty cases, unless there is a legal justification for it. Based on applicable administrative obligations, we are required to retain invoices with your (personal) data, so we will keep these data for as long as the applicable term runs. However, Orinaku employees do not have access to your customer profile and therefore cannot make changes to it on your behalf. When you delete your profile, all digital data about you will be removed. These cannot be restored by us at a later time, as we do not have the technical capability within our webshop for this and do not have authorization from you as a customer.

.11 Your rights

Under the applicable Dutch (where Orinaku is located) and European legislation, you, as the data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain what these rights are and how you can invoke them. In principle, to prevent abuse, we only send copies and duplicates of your data to your already known email address. In case you wish to receive the data at a different email address or, for example, by post, we will ask you to change this in your customer profile yourself. We keep a record of handled requests; in the case of a request to be forgotten, we keep anonymized data. All copies and duplicates of data are provided in the machine-readable data format that we use within our systems. You always have the right to lodge a complaint with the Dutch Data Protection Authority ( Autoriteit Persoonsgegevens ) if you suspect that we are using your personal data incorrectly.

11.1 Right of access

You always have the right to inspect the data that we (have) process and that relate to your person or are traceable to you. You can make a request to that effect to our privacy contact person. For such a request, we ask you to identify yourself with legal proof to confirm that you are indeed the owner of the requested data. Failure to provide or refusal to provide this identification obligation will automatically result in rejection of the request. You will then receive a response to your request within a maximum of 60 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with an overview of the processors who hold this data, stating the category under which we have stored this data.

11.2 Right to rectification

You always have the right to have the data that we (have) processed and that relate to your person or are traceable to you, corrected. You can make a request to that effect to our privacy contact person. You will then receive a response to your request within 60 days. If your request is granted, we will send you a confirmation to the email address known to us that the data has been corrected. Requests for this, you must be able to legally identify yourself in order to establish that you are the owner of this data.

11.3 Right to restriction of processing

You always have the right to restrict the data that we (have or can control) processed, which relate to your person or are traceable to you. You can make a request to that effect to our privacy contact person. You will then receive a response to your request within 60 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction. Requests for this, you must be able to legally identify yourself in order to establish that you are the owner of this data.

11.4 Right to data transfer/portability

You always have the right to have the data that we (have) processed and that relate to your person or are traceable to you, transferred to another party. You can make a request to that effect to our privacy contact person. You will then receive a response to your request within 60 days. If your request is granted, we will send you copies or duplicates of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the email address known to us. Although Orinaku will continue to protect your data within our own systems, by exercising this right, you also give consent to release Orinaku from responsibility for these data, as the secure transfer/linkage of data files to the party chosen by you can no longer be guaranteed by Orinaku. Requests for this, you must be able to legally identify yourself in order to establish that you are the owner of this data.

11.5 Right to object and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of Orinaku BV. If you object, we will immediately cease the data processing pending the handling of your objection. If your objection is justified, we will provide you with copies or duplicates of the data that we (have) processed, and then permanently cease the processing. As a result, it may be that upon Orinaku BV's decision, the order you wish to place is cancelled because we cannot process it properly without these data. Additionally, you have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe otherwise, please contact our privacy contact person. You will then receive a response to your request within 60 days. Requests for this, you must be able to legally identify yourself in order to establish that you are the owner of this data.

.12 Cookies

12.1 Google products

Through our webshop, cookies are placed by the American company Google, as part of the " Google GA4 Analytics" service. We use this service to track and obtain reports on how visitors use the website. This processor may be required, based on applicable laws and regulations, to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and thereby track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords, Shopify, etc.) and other Google services and products. You can refuse this by rejecting the cookie disclaimer the first time you visit our webshop. Orinaku is bound by the Google cookie consent mode within the European Union.

12.2 Software CMS cookies

Within our software ecosystem, we also use tracking cookies to optimize our services on our webshop. By this, we mean, for example, A/B Testing, Conversion Optimization, or Accessibility. No customer data is viewed or stored in this process.

.13 Right to refuse customers

Orinaku reserves the right to refuse customer orders. Orinaku is essentially free in its choice to refuse potential customers. An online purchase is made by offering a product on the webshop at a predetermined price and accepting it by placing the product in the shopping cart and completing the entire ordering process. Based on customer data, an order may be canceled, for example, if the destination country poses a high-risk factor or is on the sanctions list. It is also possible that a customer's organization conflicts with the values and norms of the international community or Orinaku itself. If you experience such a refusal and believe this is not the case, please contact our privacy contact person. You will receive a response to your request within 60 days. Requests for this, you must be able to legally identify yourself in order to establish that you are the owner of this data.

.14 Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time or date. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify changes on our privacy policy on our LinkedIn page.

  • Policy Version: 1.2.1
  • Last update: 26/05/2024

.15 Contact Data

  • Contact person for Privacy policy: David Klos
  • Function at Orinaku: CMO
  • Contact e-mail: Info@orinaku.com