Payment Information

Welcome to the Orinaku payment information page. We strive to make your shopping experience smooth and convenient. Below are the terms of payment for purchases made on our webshop:

.1 Payment Methods

We accept a variety of payment methods to accommodate your preferences, including:

  • Credit Cards (Visa, MasterCard, American Express)
  • Debit Bank Cards
  • PayPal
  • After pay methods

.2 Payment Processing

All payments are securely processed through our third-party payment provider Mollie. Your payment information is encrypted and handled with the utmost security. We do not store your personal credit card information on our systems.

.3 Payment Terms

All prices listed on our webshop are in Euro (€ ) valuta and are inclusive of VAT (when applicable).

All prices listen on our webshop are excluding any currency conversion costs. These fall under the customers responsibility. All prices listed on our webshop are exclusive of any shipping costs or any import fees (Transport outside of the European Union). All prices listen on our webshop are including any transaction costs charged by payment providers.

Payment must be completed at the time of purchase. Orinaku does not have any credit option herself to consumers, as well as businesses. Orders will not be processed or shipped until payment has been received in full and confirmed.

.4 Incoterms DAB (Transport outside of European Union)

When Orinaku sells to a customer outside of the European Union then the Incoterm Dab applies to the sale and transportation of that product. Under the DAP (Delivered at Place) Incoterm, the seller is responsible for delivering the goods to a specified destination, typically the buyer's premises or another agreed location.

Responsibilities of the Seller:

  • Transportation Costs: The seller pays for all transportation costs to deliver the goods to the agreed destination.
  • Risk and Responsibility: The seller assumes all risks up to the point where the goods are ready for unloading at the destination.
  • Export Customs Clearance: The seller is responsible for the administration of clearing the goods for export.

Responsibilities of the Buyer:

  • Import Duties and Taxes: The buyer is responsible for all costs associated with import duties, taxes, and customs clearance upon arrival at the destination.
  • Unloading Costs: The buyer is responsible for unloading the goods at the destination.

Example Scenario:

If a seller Orinaku sells goods to a buyer in the United States under DAP terms to a warehouse in Chicago:

  • Seller: Handles all logistics and transportation costs to deliver the goods to the Chicago warehouse. The seller also takes care of export customs clearance in the Netherlands.
  • Buyer: Responsible for unloading the goods upon arrival at the warehouse, as well as paying any import duties, taxes, and costs associated with import customs clearance in the United States.

Summary

In DAP (Delivered at Place) terms, the seller does not pay for the import costs, including import duties and taxes. These costs are the responsibility of the buyer once the goods arrive at the specified destination and are ready for unloading.

.5 Billing Information

It is your responsibility as a customer to ensure that all billing information provided is accurate and up-to-date. Incorrect information may cause delays in processing and shipping your order.

.6 Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation in your email. This email will include details of your order and a receipt for your records. This will not include the invoice. This will be send in a separate email to you.

.7 Failed or Declined Payments

In the event of a failed or declined payment, please check with your bank or payment provider for details. If you experience continued issues on our webshop, then please contact our customer support team for assistance by way of email at info@orinaku.com or our chat module.

.8 Refunds and Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped are not be eligible for cancellation anymore.

Refunds, where applicable, will be processed through the original payment method in which the customer paid the order with. Please allow up to 14 business days for the refund to appear in your payment service account. If within this sayed timeframe the payment does not appear on your back account, then please contact our customer support.

.9 Late Payments

In the event of late payments for any reason, for example the chosen payment service has a technical isseu, Orinaku reserves the right to not ship the product until payment of the order is fulfilled.

.10 Security

We take the security of your payment information very seriously. All transactions are protected using industry-standard encryption protocols to ensure your data is safe. We take the risk of fraudulent transactions seriously and have implemented the measures to protect our customers.

Our systems automatically monitor transactions for unusual activity. Any transactions flagged as potentially fraudulent will be subject to review, and we may contact you for requesting further information. Until completion of the review the order will not be transported to you as a customer, and any payment made will be frozen until we can confirm the identity of the owner of the payment service used. We reserve the right to cancel any order that we concluded to be fraudulent or malicious. In such cases, we will notify the original owner of the payment method about the made order and cancellation, and refund any payments made after confirmation of identity. Additionally, we may contact local authorities here to investigate the transaction and will aid the original owner of the payment service in any legal action he/she might take against the fraud perpetrator if he/she requests this of us.

In the event of a disputed transaction, please contact our customer service team immediately. We will work with you and the payment provider to investigate and resolve the issue as quickly as possible within the limits of our capabilities.

Orinaku BV complies with all applicable European laws and regulations regarding payment processing and the prevention of fraudulent activities. We may share information about fraudulent or suspicious transactions with law enforcement agencies or regulatory bodies as required by law.

We reserve the right to update or modify these terms of payment at any time. Any changes will be posted on this page, and if the changes significantly affect your rights, we will notify you via email.

.11 Contact Us

If you have any questions or concerns regarding our payment terms, please contact our customer support team at info@orinaku.com or use our chat functionality. We are here to help!